Customer Support and On-boarding

Customer Support and On-boarding

Power intelligent support and onboarding flows with AI that understands your product, automates responses, and guides users step-by-step — with full traceability and control.

Transforming Customer Support with Generative AI

Organizations are adopting generative AI to revolutionize customer support services. By integrating AI-driven solutions, companies can provide customers with convenient self-service options, such as virtual assistants that deliver timely and accurate responses to inquiries.​

For instance, a major electronics retailer has implemented a generative AI-powered virtual assistant that allows customers to troubleshoot product issues, modify order deliveries, and manage subscriptions efficiently. This virtual assistant is accessible through various channels, including the company's website, mobile app, and customer support line.​

In addition to enhancing customer interactions, generative AI tools assist support agents by analyzing customer conversations in real time, offering relevant recommendations, and automating routine tasks. This enables agents to focus on more meaningful work, improving both productivity and customer satisfaction.​

By implementing such generative AI technologies, businesses can achieve greater agility in customer support, enhance the customer experience, and realize significant operational efficiencies.

Streamlining New Customer Onboarding with Generative AI

Organizations are adopting generative AI to revolutionize the customer onboarding experience. By integrating AI-driven solutions, companies can automate complex processes, reduce errors, and expedite customer activation.​

For instance, Airwallex has implemented a generative AI tool to enhance its Know Your Customer (KYC) assessments. This tool has led to a 50% reduction in false-positive alerts and a 20% increase in customers completing the onboarding process without human intervention. The AI system is attuned to linguistic and cultural nuances, allowing for more accurate and context-aware evaluations, thereby accelerating customer onboarding and improving fraud detection.​

Similarly, Mantle, a company equity platform, leverages generative AI to expedite the assessment and ingestion of company documents during the onboarding process. This approach significantly reduces the time required to onboard new clients, enhancing operational efficiency and customer satisfaction.​

By implementing such generative AI technologies, businesses can achieve greater agility in customer onboarding, enhance the customer experience, and realize significant operational efficiencies.​